Claims

Insurers generally require basic details such as your policy number, date and location of the incident, description of the event, details of any third parties involved, and supporting documents such as photos, reports, or invoices.

Yes, most insurers require a claim form together with supporting documents. Once you inform us about the incident, we will advise you on the appropriate form and submission requirements.

Yes, as your insurance intermediary we can guide you through the general claims process, advise on documentation, and support you throughout the claim journey while the final assessment remains with the insurer.

The claim timeline depends on the type of insurance, the complexity of the incident, and the completeness of the documents submitted, as each insurer may have different assessment procedures.

Depending on the nature of the claim, insurers may request documents such as a claim form, photographs of the damage, repair estimates, police reports, medical reports, or other supporting evidence.

You should ensure safety first, gather relevant information or evidence where possible, and notify us or the insurer promptly so that the claim process can be initiated.

Claims are assessed by the insurer based on the policy terms, conditions, and exclusions, therefore approval will depend on whether the incident falls within the policy coverage.

In many cases it is advisable to consult your insurer or intermediary before proceeding with major repairs, as the insurer may require inspection or approval first.

After submission, the insurer will review the claim and supporting documents, may request additional information if required, and will then determine the claim outcome based on the policy coverage.

You may contact us and provide the details of the incident together with any available supporting documents, and we will guide you on the appropriate claim procedure and next steps.